Support Desk

Click on the category to browse FAQs.

Billing (4)

Questions and answers to the most common issues concerning billing issues.

How do I review my bill?

How is my account billed?

What are your available billing payment methods?

What happens if my Credit Card expires or declines payment?
Business Hosted PBX (10)

Questions and answers to the most common issues concerning Business Hosted PBX services.

Can I change my caller ID number display?

Can I forward calls to my mobile device?

Can I make international calls?

Can I order Toll Free or Local DID numbers?

Do you charge taxes?
Residential Phone Service (9)

Questions and answers to the most common issues concerning Residential Phone services.

Can I add multiple numbers to my account?

Can I dial international destinations?

Can I keep my existing phone number?

Can I use my service outside of my home?

Do I need a high speed internet connection?
Technical Information (13)

Questions and answers to common technical facts and general information.

Does faxing work in this environment?

How does an IP PBX system work?

What do the terms FXS and FXO stand for?

What does ENUM mean?

What is a CODEC and what are the types?
Virtual Forwarding (9)

Questions and answers to the most common issues concerning telephone numbers (dids) and telephony in general.

Can I easily switch plans?

Can I forward my calls to any country?

Can I have multiple numbers on the same account?

Can I receive faxes to my email?

Can I request a specific number?

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